Key features
2 Low-Cost Replacements
Flyaway, Water, and Collision Coverage
3-Day Average Replacement Time
Free Two-way Shipping for Replacement
Overview
Replacement for Peace of Mind
For an additional charge for replacement, you can have your damaged product replaced if an accident occurs. Replacement products are brand-new or equivalent to brand-new products in performance and reliability.
DJI Care Express
DJI Care Express provides effective and efficient option for replacement to let you receive the replacement product faster.
Free Shipping
DJI will cover shipping costs both ways any time a product is sent back for replacement service.
Official Warranty, Guaranteed Quality
During the DJI Care Refresh service period, the main parts remain covered by the official warranty, bringing longer protection for your product.
Exclusive Technical Service
DJI Care has exclusive technical service channels to provide support, including online chat and call support.
Notes
1. Conditions for first-time purchase: The product is brand new and unactivated, or has been activated within 48 hours.
2. Conditions for service renewal: If you have purchased DJI Care Refresh for your device, you can extend the service with DJI Care Refresh (1-Year Plan) within 15 days after the current service expires.
3. If the conditions are not met, please apply for online video verification of your product. After approval, you can purchase DJI Care Refresh within 72 hours of receiving the purchase notification.
Video verification (link)