GENERAL CONDITIONS - Order, Delivery and Payment


1. Prices
2. Place an order
3. Delivery
4. Cancelation, return and refund policy
5. Payment
6. Warranty
7. Privacy policy


ll the prices are in EUR, EXW - DYNAPHOS office – 90 Prof. Tsvetan Lazarov Blvd. Sofia 1582, Bulgaria. Prices exclude 20 % VAT.
Foregn customers (outside EU) may use TAX FREE (VAT refund) service. EU customers with no VAT registration will be charged with 20% VAT.

Place an order:

You can place your order using the on-line ordering system of Please be sure to fill in all needed information correctly. Orders are processed within 24 hours or on next working day.
You can also place your order by phone or by email.
For wholesales orders please send email to


When ordering products with different availability, a member of our staff will contact you to specify the delivery time.
Delivery to EU countries does not require custom clearance. For other countries you have to check local customs import laws.
EU deliveries will be supported with VAT invoice according to EU regulations.
Shipments to Bulgaria and Romania are via Econt Express
•    Delivery to address:

•    For orders over 100 BGN and Cash on Delivery payment method - delivery is paid at the Econt rate with a 30% discount.
•    For orders over 100 BGN and payment method other than Cash on Delivery - delivery is free of charge
•    For orders up to 100 BGN and payment method Cash on Delivery - 7 BGN delivery fee.

•    Delivery to Econt office:

•    For orders over 100 BGN delivery to an Econt office is free.
•    For orders up to 100 BGN the delivery fee is 5 BGN delivery fee.

The payment processing fee for delivery is BGN 2 per order. If payment is made at the time of order, no processing fee is charged.

Worldwide shipments are provided by DHL, DPD (for EUR) or regular postal service. If you choose custom or postal service delivery option you will be contacted by us with quotations for shipping.


Cancelation, return and refund policy:

Due to non-conformity of products, constructional of functional problems customer may not accept or return the ordered products in 7 days after delivery.
If delivered products conform with ordered, there is no constructional or functional problems or more than 7 days after delivery are passed cancelation will not be considered as lawful. In this case customer should pay returning costs and all the other costs and missed benefit to DYNAPHOS.
When customer cancels order paid via credit or debit card 10% re-fund charge should be paid by customer.
Cancelations are accepted only in written. Request for cancelation should include Order No, list of products for returning, customer name, contact information, reason for returning and preferred way of back-payment. Dynaphos may ask for proof of reasons for returning.
Customer should use the original packing and if needed additional packing when returning products to DYNAPHOS in order to ensure the safety of products during shipment. Shipping risk for returning products is handled by customer.
Full or partial refund could be done as follows:
- With substitute products
- Credit or debit card payment return (10% tax is collected)
- Bank transfer (bank taxes are at customer account)
- Cash at DYNAPHOS office – 90 Prof. Tsvetan Lazarov Blvd. Sofia 1582
Availability information at is updated in real time. In case of not availability or not enough availability of ordered products customers should wait the delivery.
If customer prefers to change the ordered products in case of non-availability with alternative products this could be done with no additional charge.
If customer decline wait for delivery or change with alternative products DYNAPHOS returns customers payment. Costs and taxes for money refund and other costs due to cancelation are paid by customer.
If DYNAPHOS delay the delivery with more than 10 days after confirmed date customer may cancel the order with no charge. DYNAPHOS will refund the whole payment in customer’s preferred way.



DYNAPHOS accepts payment by:

  •  Cash on delivery – only for Bulgaria and Romania

The processing fee for payment on delivery is 2 BGN.

  • Credit or Debit Card - Most secured internet payment guaranteed by Verified by Visa and MasterCard SecureCode
  • Bank transfer to the following account:

Bank: Procredit Bank AD, Sofia
IBAN: BG33 PRCB 9230 1018 7381 29
Beneficiary: DYNAPHOS LTD

No processing fee will be charged for payment made at the time of order.


All DYNAPHOS products comes with 24 month warranty.
You can extend your warranty to 36 months for 2% additional charge (only available for Bulgaria and Romania)
DYNAPHOS is using own warranty service. For after warranty repair or repaor of other manufacturer equipment please use to contact our service office.

Privacy policy:

Collecting information
DYNAPHOS not automatically collect information when you visit the site. Information is recorded only if the user enters and send this - for example when making an on-line order

Collection and processing of personal data
DYNAPHOS not collect personal information about you, except when you provide such as making an on-line order.

Use and storage of personal data
DYNAPHOS will not sell your personal data to third parties nor market it elsewhere. DYNAPHOS employees are required to protect your privacy and to comply with an agreement for disclosure of confidential information.

Freedom of Choice
You control the information you provide DYNAPHOS for yourself. However, if you choose not to share this information with DYNAPHOS note that it can be difficult for the delivery of your ordered products.

"Cookies" are small files that are temporarily stored on your hard drive and allow our site to recognize your computer the next time you visit the website of the online store. DYNAPHOS uses "cookies" only to record your data in order to facilitate your next order.

We would like to let you know that Dynaphos works in partnership with Flixmedia. Flixmedia provides the website with content syndication services on behalf of the brands we work with. As part of this service, Flixmedia places proprietary device tracking technology on individuals who use the Dynaphos website to track their interaction with the content. Flixmedia acts as an independent controller of the data it collects. The technology is described in the attached document "Processing of personal data by Flixmedia".In order to ensure that the tracking technology installed by Flixmedia is lawful, we inform you that, in accordance with the laws, Flixmedia and Dynaphos will comply with all applicable data protection laws and regulations.

DYNAPHOS pay great attention in ensuring the security of your personal information. Your data is conscientiously protected from loss, destruction, distortion / falsification, manipulation and unauthorized access or unauthorized disclosure.